Application
This unit describes skills and knowledge required to operate a contracting business in a competitive installation environment. This includes recruiting and managing employees as well as promoting the business and maintaining business compliance.
It applies to individuals who operate or are establishing an installation business employing support staff or installers. It may also apply to a business that uses subcontractors.
Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the ICT Implementation Guide Companion Volume or the relevant regulator for details of licensing, legislative or certification requirements.
Elements and Performance Criteria
Elements | Performance Criteria |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Recruit employees | 1.1 Define and document employee roles 1.2 Locate and tap sources of employees 1.3 Evaluate and select candidates for employment based on documented employee roles 1.4 Provide induction to employees |
2. Manage employees | 2.1 Assign work to employees in line with employee roles 2.2 Develop strategy for retention of employees with rewards and incentives 2.3 Apply payroll operation 2.4 Maintain and manage employee on-costs using manual or computer based system 2.5 Monitor and evaluate employee performance against business policies and standards |
3. Promote the business | 3.1 Identify growth opportunities for the business 3.2 Design and develop advertising material to stimulate growth of the business, including evaluating process for establishing website 3.3 Research availability of network to promote the business |
4. Maintain compliance | 4.1 Research and identify compliance requirements for the business 4.2 Develop and implement procedures to ensure compliance 4.3 Implement system to monitor compliance 4.4 Implement actions to improve compliance performance |
Evidence of Performance
Evidence of the ability to:
recruit employees and document roles
maintain payroll management records
allocate work and supervise employees
identify business growth opportunities
develop promotional materials
identify business compliance requirements
develop compliance processes
monitor compliance
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
interpret Commonwealth, state, territory and local government legislative requirements relating to contract business operation, including those relating to:
anti-discrimination
the environment
equal employment opportunity
industrial relations
work health and safety (WHS)
outline and evaluate the common methods of marketing relevant to a contractor business
identify and interpret compliance requirements within the limits of an installation service business
identify sources of advice and specialist services.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the telecommunications ‒ small and micro business field of work and include access to:
resources and references, including Australian Taxation Office guides, human resource texts, recruitment guides and compliance legislation codes and practices
performance management tools
financial management record-keeping software.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.2, 1.3, 2.1, 2.5, 3.1-3.3, 4.1 | Evaluates and integrates facts and ideas to construct meaning from a range of text types |
Writing | 1.1, 1.4, 2.2, 2.3, 2.5, 3.2, 3.3, 4.1, 4.2 | Communicates relationships between ideas and information in a style appropriate to the audience and purpose including business plans, advertising materials, job descriptions and business procedures |
Oral Communication | 1.2-1.4, 2.1, 2.5, 4.2-4.4 | Listens to others carefully and critically and demonstrates flexibility in spoken texts by choosing appropriate structures and strategies in a range of contexts such as engagement with clients, employees and contractors |
Numeracy | 2.3, 2.4 | Selects from and uses a variety of mathematical and problem solving strategies in a range of familiar and some less familiar contexts, including checking financial information |
Get the work done | 1.4, 2,1, 2.5, 3.1, 3.2, 4.2-4.4 | Uses a formal decision making process when selecting staff and monitoring their performance, setting or clarifying goals, gathering information, and identifying and evaluating several choices against a limited set of criteria Uses analytical processes to decide on a course of action, establishing criteria for deciding between options in relation to identifying growth opportunities Understands and explicitly applies some basic principles of analytical and lateral thinking when developing promotional material and developing and implementing a compliance system Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others and taking into account capabilities, efficiencies and effectiveness Makes critical decisions quickly and intuitively in complex situations, taking into consideration a range of variables including the outcomes of previous decisions Applies systematic and analytical decision making processes for complex and non-routine situations |
Sectors
Telecommunications ‒ small and micro business